Frequently Asked Questions

Shopping FAQS

Can I track my order?

Once your purchase is shipped, all shipping details will be sent to you via email. You can track your order in Shipment Tracking - HoldTheMoans

What payment methods are available?

HoldTheMoans accepts the following forms of payment for online purchases: Visa, American Express, Mastercard, Google Pay, Apple Pay, and PayPal.

Will my credit card details be stored?

To ensure your security, HoldTheMoans doesn't store any credit card information. When you place an online purchase, the transaction will be charged to your credit card at the point of order submission. However, the actual processing will only occur after we've verified your card details, obtained credit authorization, and confirmed the availability of stock. If, for any reason, we can't fulfill your order, we'll promptly notify you via email.

When will I receive my package?

Orders are typically dispatched within two days of order approval. While most orders are delivered within five days of shipment, it's important to note that delivery times may vary based on the country. To stay updated on your order's status, log in to your account and track your delivery using Shipment Tracking - HoldTheMoans. Please be aware that certain countries are restricted for shipping due to legal constraints. In the event of delivery issues, we will communicate with you via email.

How much does shipping to my country?

Standard shipping for our products is free. However, alternative shipping options are available, and they may involve additional duties, fees, or taxes outside the EU and US, imposed by your country's authorities. It's important to note that these additional charges are beyond our control.

Is your packaging discrete?

We prioritize your privacy, which is why our packages arrive in discreet plain cardboard, free from prominent logos or letters. However, to comply with legal requirements, customs regulations, and international inspections, the waybill label includes sender information in small letters.

Product FAQS

Are all toys designed to be waterproof?

Absolutely! Dive into the pleasure without worry—all our toys are 100% waterproof, amplifying your enjoyment. And when it comes to cleaning, it's a breeze. How about treating yourself to a relaxing bath or a warm shower to experience it firsthand?

How should I properly dispose of my device?

Dispose of your device only when it's truly ready for it. Be aware that opening the device will void its warranty. Given that all devices house a lithium-ion battery, it's crucial to remove the battery before disposal, and it shouldn't be tossed in household waste. To do so, peel away the silicone cover, open the plastic shell, and carefully take out the battery, following your local environmental regulations for disposal. Remember to wear gloves for safety during this process. Now that you've responsibly disposed of your device, it's an ideal time to explore what else awaits you.

What moisturizers are recommended?

For optimal pleasure, stick to water-based moisturizers. Steer clear of silicone-based moisturizers, as they may harm the silicone of your device. After all, you wouldn't want anything to jeopardize the source of your happiness, right?

What is the process for charging my toy?

Prior to your initial use, make sure to charge all toys. Subsequently, only recharge them when they're fully depleted to maximize battery life. Keep an eye out for blinking lights, signaling the need for a recharge. Once the lights stay steady, your device is fully charged and good to go!

Are USB cables included with all the toys?

All of our products are rechargeable and include a convenient USB cable. Just ensure they're charged or powered up, and you're all set to get down to business.

How do I sync the phone app with my toy?

Let the excitement begin! First things first, power up the pleasure object using the power button—you'll notice a small light indicating it's on. Then, activate the smartphone app and Bluetooth. For a successful pairing, ensure both the app and pleasure object have their lights on. Now, it's time for you to turn on the charm and get acquainted with your new friend. Enjoy the connection!